Configuring Online Voice Routing

The M365 default Onboarding script creates a default Online Voice Routing 'Unrestricted' and default Voice Route 'Unrestricted' . You can customize this policy and create additional policies according to site requirements.

1.

In the Service portal Navigation pane, select Configuration > Online Voice Routing.

The Online Voice Routing screen allows you to define Customer M365 Tenant Voice Routing policies:

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Voice Routing Policies (see Voice Routing Policy)

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Voice Route (see Voice Route)

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PSTN Usage (see PSTN Usage)

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PSTN Gateways (see PSTN Gateways)

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Normalization Rule Template (see Microsoft 365 Dial Plan and Normalization Rules)

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Dial Plan (see Microsoft 365 Dial Plan and Normalization Rules)